Licensed Automotive Technician – Leslie & Lakeshore
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary
The Licensed Automotive Technician works in a fast-paced auto service environment, providing superior expertise to customers and the automotive team in automotive systems, diagnostics and repairs.
Benefits:
• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!!
Responsibilities:
Customer Service
• Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
• Explains procedures and repairs and any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
• Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
• Provides accurate estimates and written vehicle reports for all work performed.
• Provides quality workmanship to meet or exceed industry standards.
• Performs tasks in compliance with industry flat rate time allowances.
• Ensures that an unsafe vehicle is reported to management and the vehicle owner.
• Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
• Provides business card to each customer.
• Retains used parts for the customer on request.
• Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
• Deals with challenging situations in a professional manner.
Operations
• Performs accurate and complete vehicle inspections, diagnostics and repairs.
• Performs daily bay inspections in order to ensure shop neatness/cleanliness.
• Instructs monitors and verifies work completed by apprentices. Shares skill set and knowledge with staff members.
• Estimates cost and time for service and repair needs on the customer”s vehicle to Service Advisor.
• Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
• Maintains company and personally-owned equipment and tools, as required.
• Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
• Performs road tests in compliance with store policy.
• Is respectful of all shop tools and equipment.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.
Requirements / Skills
• Valid mechanic”s licence and driver”s licence for province of employment.
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Knowledge of current automobile technology
• Ability to work effectively with computerized systems
• Results-oriented
• Effective communication skills and ability to give precise instructions
• Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset
• Good working knowledge of COSTAR is considered an asset
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.