Automotive Back Parts Window Associate – Leslie & Lakeshore
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary
The Automotive Back Parts Window Associate works in a fast-paced environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs. This role involves the use of a computerized automotive part system to estimate repairs, order parts, and to control and maintain inventory.
Benefits:
• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!!
Responsibilities:
Customer Service
• Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.
• Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.
Operations
• Serves Licensed Automotive Technicians and processes their requests for parts and tires.
• Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
• Sources and orders automotive parts, shop supplies and products through authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.
• Verifies correct vehicle information and parts and tires applications for look-up and ordering.
• Quotes parts and tire pricing and availability.
• Locates products in the warehouse.
• Maintains and controls accuracy of inventory, including shop specialty tools.
• Verifies accuracy of all outside orders by matching product descriptions to product numbers.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Restocks parts and tire areas with stock received.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
• Maintains housekeeping standards of work stations and inventory area and in service reception/work area.
• Stocks shelves in storage display areas.
• Secures, warehouse area, parts and tire inventory from unauthorized persons.
• Processes returns, warranties and castings as required.
• Records lost sales.
• Reports stolen and damaged goods to Management.
• Assists in back up for telephone calls.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store, department and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.
Requirements / Skills
• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Ability to work under minimal supervision with computerized systems.
• Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.
• Certified in transportation of dangerous goods training would be an asset.
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to work shifts (days, evenings, weekends and holidays)
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Knowledge of automotive parts lookup system (asset)
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.