Customer Service Associate – Customer Service Representative – Leslie & Lakeshore
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:
• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!!
Responsibilities:
Customer Service
• Smiles, makes eye contact, greets and thanks customers (by name where possible).
• Guides customer to the location of requested items.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).
• Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations and conflict resolution in a professional manner.
Operations
• Operates cash register, computer, fax machine, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in Canadian Tire systems.
• Provides announcements professionally through a public address system.
• Processes returns and exchanges using the computerized system.
• Follows established policies and procedures on returns and rain checks.
• Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently (labels, facing, clean area etc.).
• Processes customer purchases efficiently, following standardized procedures.
• Accurately verifies merchandise quantities, descriptions and price.
• Balances cash and is aware of amount of cash on hand.
• Follows up with product returns to ensure they are sent to the respective departments.
• Reports stolen and damaged goods to Management.
• Identifies and alerts Management to security problems, customer concerns and inquiries.
• Shares opinions and ideas on how to improve store processes and success.
• Participates in meetings and all training as required; listens to feedback to improve their own abilities.
• Complies with company, store and department policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.
Requirements / Skills
• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.