Experienced Service Advisor
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary
The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers” needs and expectations regarding auto service maintenance and repairs.
Benefits:
• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!!
Responsibilities:
• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers” expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
Interviews to be held, for successful candidates, between January 28-30 with an expected start date of February 9, 2026
Requirements / Skills
• Knowledge of automotive mechanic and vehicle systems and has an attention to detail.
• Ability to work shifts (days, week-ends ) M-Sat 730-6/Sun 9-5.
• Approachable. Able to build trust and long-term client relationships. No pressure tactics.
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items.
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions.
• Strong communication and interpersonal skills.
Ability to explain technical issues and interpret Technician notes to customers in plain language. Able to present estimates confifently.
• Strong computer skills. Accuratly document all concerns.
• Ability to plan, organize, delegate, follow-up on daily tasks and liaise with Technicians. Understand shop profitability and accountability.
• Valid driver”s licence for province of employment.
• Good working knowledge of COSTAR (asset)
• Minimum 2 years experience in a similar role.
*Advancement is acheivable.
**Wage is based on experience. Please tell us about yourselves!
We look forward to you joining our Team!
Salary: $22.00- $28.00 Per Hour
Vacancy Type:New
Job Type:
fulltime, permanent
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.